Our Returns and Price Adjustment Policies
If you’re not completely satisfied with your purchase from Dr.'s Remedy, please return it for a full refund or exchange within 15 days. We regret that we are unable to cover the cost of return shipping or refund your original shipping charges.
Exchanges and credits are only valid on orders placed directly on our website. No exceptions. For Amazon related return and refund concerns please reach out to their Customer Service team directly at 1 (888) 280-4331.
Should you wish to take advantage of a promotion, we are able to offer you a price adjustment within 7 days of your purchase.
Return to Dr.'s Remedy by Mail:
- Please return in the original packaging (if available) to ensure against breakage. Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
- Include the packing slip with your return (if you do not have your packing slip, please indicate the order number if possible) and a note indicating your reason for returning the item(s). If you would prefer to exchange for another shade or item, please also indicate.
- Include your name, return address, contact phone number and email address.
- For your protection, we recommend that you use a trackable courier so the shipment can be traced should the shipment be lost.
DOWNLOAD RETURN/EXCHANGE FORM
Dr.'s Remedy cannot be responsible for return shipments not received.
Send returns packages to:
AdWill Labs, Inc.
272 Nassau Road
Huntington, NY 11743
You will receive an email confirmation when your return is processed.
It takes up to 30 days to process the return and credit your account. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return or exchange, please contact Customer Service 1.877.323.6245, Monday – Friday 9:00am – 5:00pm, eastern standard time.